Special Characters as Proper HTML Symbols

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9 comments

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    Aris Gatoudis

    Hi, i agree.
    Text should let special characters in their html entity format like these:


    Because they can't render in some outllooks:

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    Aris Gatoudis

    I also noticed that some Html entities are not tracnslated. Maybe the decimal equavalent is better

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    Aris Gatoudis

    I might used a bad example because the character ' is more friendly and we sould use that and not special characters at all. Anyway, all those special characters issues are very confusing to all of us.

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    Guillermo Padilla

    Hi! The main problem with encoding is that it may break syntax used by the sending engine to personalize the message. We are introducing new options that help with this, separating syntax from content, but not all cases are covered.

    Could you please share with us the most problematic encoding issues for you? We will be happy to review them and do our best to address any issue.

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    Corey Moen

    Sure thing Guillermo, and thanks for the info on what may be problematic about this!

    For our team, the two most common use cases for these are Em or En Dashes and a non-breaking space:

    1. Em/En Dash - when pasting in copy from writers that include these, it looks fine in the builder or a browser, but the code get's rendered in Outlook for PC or other lesser email client's the Em/En dash then appears as a typical hyphen. Our workaround thus far has been to export the code from BeePro, then edit it manually to replace the dash character with the proper HTML symbol/entity of "—" that seems to render correctly in all email clients we have tested via Litmus.

    2. Non-breaking Space - this is used to connect the last two words of a paragraph in order to prevent widows within flowing copy.
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    Belenbo Belenbo

    Hello, 

    We have the same issue. French has a lot of special characters (é, ç, à, etc...) so we have to do the same work around:

    • export html
    • manually change the HTML in html editor

    Any solution here?

    Kind regards, 

    Kathy

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    Melania

    Hi Kathy,

    thanks for your inquiry. We opened a ticket to get back to you soon, after doing further analysis. Best

     

     

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    Favio Figueroa P.

    are there some news about that, I have problems with special characters with ™ and anothers.

    some client dont know how it is working in html then we need a solution directly in beefree

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    Willow Elliott

    Hi Favio, thanks for reaching out! I've just sent you an email to request further information so that we can help you resolve this issue. 

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