Post

4 followers Follow
0
Avatar

Download a PDF file

This 4th option for exporting a file appears new, it doesn't show up in the explainer screen shots.  When I select it I get a "Select an Export Option" screen and I select Download Your File, which results in a small message at the bottom right of my monitor indicating Ready for Download!  but after multiple times running through this I have not downloaded the PDF to my knowledge, I don't see the visible download and can't find the downloaded PDF.  Am I missing something here?  Thank you for your help.    

David Rij

Please sign in to leave a comment.

5 comments

0
Avatar

Hi David, probably the browser is blocking pop-ups, which prevents the PDF to download:

Could you please check if this message appears?

In case yes, click on it and select the allow pop-ups from pro.beefree.io domain.

Guillermo Padilla 0 votes
0
Avatar

Hi, 

I have been having this issue for the last 2 days. It used to work, but now I am getting 2 pop-up messages: one says download complete the other says an error occurred while downloading. Either way, I am not able to download a PDF any longer. 

I was able to in the past with no issue and it was great. I have closed my browser (Chrome) and restarted my computer and nothing. Pop-ups are allowed from BeeFree as well. 

 

Any suggestions? 

 

Thank you,

Adam

 

OpusBank 0 votes
0
Avatar

Hi OpusBank, our team recently added a fix for PDF download issues. Could you please check if the problem persists?

Guillermo Padilla 0 votes