Hi David, which browser are you using?
Download a PDF file
This 4th option for exporting a file appears new, it doesn't show up in the explainer screen shots. When I select it I get a "Select an Export Option" screen and I select Download Your File, which results in a small message at the bottom right of my monitor indicating Ready for Download! but after multiple times running through this I have not downloaded the PDF to my knowledge, I don't see the visible download and can't find the downloaded PDF. Am I missing something here? Thank you for your help.
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Hi David, probably the browser is blocking pop-ups, which prevents the PDF to download:
Could you please check if this message appears?
In case yes, click on it and select the allow pop-ups from pro.beefree.io domain.
I have been having this issue for the last 2 days. It used to work, but now I am getting 2 pop-up messages: one says download complete the other says an error occurred while downloading. Either way, I am not able to download a PDF any longer.
I was able to in the past with no issue and it was great. I have closed my browser (Chrome) and restarted my computer and nothing. Pop-ups are allowed from BeeFree as well.
Hi OpusBank, our team recently added a fix for PDF download issues. Could you please check if the problem persists?