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emails do not display correctly

I created an email in BEE free and test emailed to my work outlook account on desktop where it displayed in a three column layout. Then, I forwarded that same email to my hotmail which i use on my phone which did not display responsively. It still maintained a three column layout as opposed to displaying by wrapping into a single column as it does when I send the test directly to my phone account. Any workaround/solution. The whole reason I would buy this product is to have the emails be truly responsive. Otherwise I would lay everything out in Outlook manually, since the responsive code doesn't work in BEE. Thanks for your time.

Derek Ayres

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Hi Derek, the problem is that you forwarded the email from your Outlook inbox. You should send the same test email to your Hotmail email address from within the BEE editor under Actions > Send test in the top-left drop-down menu. You'll see that the email will be fully responsive in your inbox.

Please also refer to this help article to learn more about how we handle the responsiveness of emails created in BEE: https://support.beefree.io/hc/en-us/articles/360004495172-Are-email-messages-mobile-ready-responsive-

Thanks!

Sergio M. 0 votes
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OK. So the emails have to be sent from BEE in order to have them be responsive?

  1. I need the emails to look like come from my email address, not BEE.
  2. They are email blasts to multiple people and I can't send them one at a time as the test window requires.
Derek Ayres 0 votes
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Hi Derek, what email marketing platform are you using to send out your email campaigns? If you're using an ESP, you should download and import the email created in BEE.

Otherwise if you're using Outlook to send out your emails, please follow these steps:
1. Send your email message created in BEE Pro to your Outlook inbox using the "Send test" feature (from top-left menu)
2. In Outlook, select the email and click on "Forward"
3. Remove the extra lines at the top and the signature, if any
4. Edit your subject line
5. Enter your email recipients and send it

Hope this helps!

Sergio M. 0 votes
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Hi Sergio,

I am using Outlook on my desktop.

If understand correctly, in order for the emails to remain responsive when forwarded, they need to be created in BEE Pro, not BEE Free, because I followed the steps you outlined - the only difference is I am using Free, not Pro.

I used the test feature BEE Free to email my Outlook, then I forwarded that to my Hotmail and it did not display responsively.

Am I missing a step?

Derek Ayres 0 votes
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"Hi Derek, the problem is that you forwarded the email from your Outlook inbox."

I am confused because you then tell me to:

"2. In Outlook, select the email and click on "Forward"

I think I am getting conflicting instruction, not sure what to do correctly.

Derek Ayres 0 votes
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Hi Derek, the instructions are correct. The responsive issue you may be seeing is caused by your Outlook inbox. When forwarding, you should clear any spacing at the top of the message and/or if you have a default footer/signature.

Sergio M. 0 votes
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Hi Derek, the issue is also that when you forward, the email client may alter the header of the message, impacting its rendering. This depends on the email client you are using, plugins that you might have installed, etc. It's really hard to predict.

Massimo Arrigoni 0 votes
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I have the same issue as Derek, one year later: the original test message sent from the BeeFree platform is indeed responsive, but whenever I forward it (I tried Outlook, Apple mail and Gmail) the forwarded message loses it's responsiveness.
Is there anybody who found a way to keep the message responsive after a forward?

Laura 0 votes
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