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Broken Images

Images are broken this only happened over the last free days. Even in exported zip files images are still broken. 

Under deadline and need assistance quickly.

Thanks, 

Mark Dept

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Hi Mark,

Is this with BeeFree or BEE Pro?

Keep in mind that when you export the zip file, the image URL sources in the HTML point to the local image folder in the zip file. You need to upload the images on the web and edit the image URLs in the HTML.

A simpler alternative it to use the "keep my images online" export option in BEE Pro, as explained on https://support.beefree.io/hc/en-us/articles/360004496012-Saving-testing-and-exporting-your-emails#Export

Hope this helps!

Sergio M. 0 votes
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I am using this function(zip) to export the images but it is still not working. I am using Bee Pro the $10/month subscription 

Mark Dept 0 votes
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Hi Mark, OK. Try using the "keep my images online" export option in BEE Pro.

Sergio M. 0 votes
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When I save my email and get to the project screen my images are showing broken. This is even before I export.

I need another option or fix? Outside of this forum can I have actual phone support. This issue has me off deadline. Thanks,

Mark Dept 0 votes
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What does that mean? Whats the process of a submitted ticket?

 

Mark Dept 0 votes
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Issue has not been rectified, under deadline and need this issue resolved. Help Desk Phone number would be most helpful. 

Mark Dept 0 votes
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Hi Mark, we only provide customer support via email for BEE Pro customers on the Freelance version. Please allow for the appropriate time for our team to manage your request. We typically resolve first level customer support issues within the day, not the hour. Hope you can understand.

Sergio M. 0 votes
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