Formatting errors cause a messy layout when viewing emails on a phone

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1 comment

  • Marianne Madsen
    Marianne Madsen

    Hi there, 

    Thanks for posting in the Beefree community. 

    Email designs created with Beefree are made to be responsive on any device. Are you seeing these rendering issues when sending the email as a test from Beefree or when sending the email through another platform? If you only see the rendering issues when sending the email through your email-sending tool (and not Beefree), it's likely that your email-sending tool is making changes to the Beefree HTML. This is what we also refer to as post-processing of the code. Regrettably, there is not anything we can do on our end to prevent other tools from changing our code once it leaves our platform. 

    If you're seeing these rendering issues even when sending the email as a test from Beefree, please let me know, and we will investigate further.

    I hope this information was helpful. Let us know if you have any further questions!

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