File Manager

Comments

5 comments

  • Roisin  Grieco
    Roisin Grieco

    Hello DK123!

    Can I ask you for more information on the files you want to upload?

    In the meantime, you can also try the following troubleshooting tips to see if the issue is a local one.

     

    • Check that your web browser is up-to-date.
    • Clear the cache and temp files in your browser.
    • Check that there aren't ad-blocking or add-ons preventing https://beefree.io/ from loading altogether.
    • Try opening your Beefree message in another web browser, such as Firefox.
    • Try using a different internet connection. There may be an issue with your network/proxy/firewall. In this case, the solution is to add https://beefree.io/ as a known/safe domain by your IT person.

     

     

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  • DK123
    DK123

    Hey Roisin,

     

    Thanks for your help here. I'm trying to upload a PNG file. Is there a max file size that can be uploaded?

    I did go through the steps you outlined, but I'm still having trouble.

     

    Thanks

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  • Roisin  Grieco
    Roisin Grieco

    Hello DK123! Thank you for the info.

    There is a limitation: you can upload files that are maximum 20MB.

    You can read more about current file manager limitations in our Using the file manager article.

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  • DK123
    DK123

    Hey Roisin - are you able to help?

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  • Marianne Madsen
    Marianne Madsen

    Hi DK123, we're opening a support ticket on your behalf so we can investigate your issue with image upload further. Please look out for an email from us! Thank you. 

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