Photos not loading in test email
Hello Beefree Community!
I hope you are all doing well :-) I'm working on a newsletter right now and I've used the row "Article - square image - Left Aligned" without issues. The photo was downloaded from our company website as jpg and uploaded to beefree as jpg. When I used the "Article - square image - Right Aligned" a different photo isn't loading when I send myself a test email. There are no background images used on this template and all other photos are working as expected. The only thing that I can identify that is different about this photo is that it was downloaded from our site as a .webp file then I changed the extension to .jpg before uploading to Beefree.
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Hi Aaron, thanks for sharing your question with the Beefree community!
It's possible that it's the image file type that is causing you problems, but we need a bit more information to help you troubleshoot this issue. I'm going to create a support ticket on your behalf. Please keep an eye out for an email from our team!0
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