I don't see the email editor bar

Charley Arksey

• February 03, 2024 00:15

Hey,

 

I purchased the Sumo App Tier 2 Gumbamail.  When I go to templates, I don't see the email editor.  It's just the edge of the rows.  Is there a way to toggle this on?  Or is there some kind of known conflict?  Thank you for the help.

 

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  Roisin Grieco

  • February 06, 2024 15:13

  Hello Charley, I'm sorry but it is not clear what you are trying to achieve, may I ask you to provide more information regarding this? 

  I also wanted to clarify that we do not have a Sumo connector available at the moment.

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  Charley Arksey

  • February 09, 2024 16:11

  Hey Roisin,

  I apologize for any confusion.  I'll try to clarify.

  I bought Gumbamail off of appsumo.com.   Gumbamail uses the beefree email editor, right?

  When I open up the template editor, there's no options to edit the blocks (seen in the picture above).  So I can't the templates.  

  My goal: find out how to get my editor bar back so I can edit the templates.  

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  Roisin Grieco

  • February 12, 2024 11:00

  Hello Charley,

  Thank you for the additional information.

  It seems like you have access to a third-party platform (Gumbamail) that utilizes our SDK product.

  In this case, Gumbamail would be better equipped to help you as we have no control over their product.

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