Contacting BEE Pro Support
This article applies to all BEE Pro plans.
Access to BEE Pro support depends on which plan you're using. If experiencing issues with BEE Pro, a good place to start is checking our BEE Pro status page. We document known ongoing problems with the platform on the status page.
But what if you're experiencing an issue specific to your account? Let's take a look at your options.
You will easily find your support options in the Resource Center (the big question mark at the bottom right) by logging in to your account. Support options will vary based on the BEE Pro plan you are subscribed to.
BEE Pro Free
If you're using a BEE Pro Free account, you do not have direct access to BEE Pro support. Instead, we've created a community forum for our free users. This is a great place to post the questions you can't find answers for in the Help Center. You will be able to access the community forum and other self-service options from the Resource Center.
BEE Pro Team and BEE Pro Enterprise
Team and Enterprise subscribers have direct access to our support team. You can open a support ticket using the widget in your BEE Pro account. Please note that the widget for paid accounts is the only way to open a support ticket. Legacy (Agency) subscribers have access to this as well.
Use Technical Support > Create New ticket in the web widget to open a new browser window. We will do our best to support any issue within our scope of intervention. You will also find other resources and product announcements in the Resource Center.