Importing to Outlook

Comments

7 comments

  • Craig Hoey
    Craig Hoey

    So basically Outlook Mac isn't usable with these HTML Templates? 

     

    0
  • Willow Elliott
    Willow Elliott

    Hi Craig! As far as we know, Outlook for Mac doesn't include the necessary option to import an HTML email. However, if this is causing issues, you could always use their web client to send an email created in BEE. If you're interested in a tutorial for this, please let us know.

    0
  • Phil Littlewood
    Phil Littlewood

    Buttons with links don't work after importing to Outlook using this method - we have to create new buttons with images for the links to work instead. Is this a known issue? 

    0
  • Willow Elliott
    Willow Elliott

    Hi Phil, sorry to hear that you encountered this! This is a known issue. Newer versions of Outlook modify our button source code and change it into an image instead. This happens because many versions of their email client use Microsoft Word as a rendering engine.

    Our tests show that this removes the attached URL, effectively breaking the button. Unfortunately, we can't prevent Outlook from doing this, but we have a couple of workarounds we can share!

    1. You can use outlook.com to import the HTML instead. Since this is their web client, it uses a browser-based rendering engine and makes fewer changes to our HTML. This video demonstrates how to manually import HTML to a web client: https://www.youtube.com/watch?v=3dn-vQK-kPc (Note that the example used in the video is Gmail, but this method works in all web clients.)
    2. Although not a recommended best practice, you can transform your button into an image while designing. The URL will stay attached if you insert the button as an image content block while designing. 
    0
  • Phil Littlewood
    Phil Littlewood

    Thanks Willow - that worked perfectly.

    0
  • Visual Boxx
    Visual Boxx

    Hi Willow, I tried importing HTML from Bee into gmail client using the instructions above. When I send that email, the responsive elements do not work properly (basically the column on the right side become really thin), whereas when I send the email directly from Bee it works really well. What can I do about it?

    0
  • Willow Elliott
    Willow Elliott

    Hey there! Unfortunately, the issue you described is common when using email clients to send HTML emails. Email clients typically modify the source code according to what they natively support. The change to the HTML can result in rendering issues, such as the loss of mobile responsiveness.

    If you're using an email client to send designs created in BEE, we recommend using single-column designs to avoid rendering issues. For the best compatibility with multi-column designs, we recommend using a professional sending platform. 

    0

Please sign in to leave a comment.

Trial

Cut down on email & page production time, keep everything organized, and enjoy the fantastic design flexibility of BEE.

START A BEE PRO FREE TRIAL

No credit card required