Importing to Outlook

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5 comments

  • Craig Hoey
    Craig Hoey

    So basically Outlook Mac isn't usable with these HTML Templates? 

     

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  • Willow Elliott
    Willow Elliott

    Hi Craig! As far as we know, Outlook for Mac doesn't include the necessary option to import an HTML email. However, if this is causing issues, you could always use their web client to send an email created in BEE. If you're interested in a tutorial for this, please let us know.

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  • Phil Littlewood
    Phil Littlewood

    Buttons with links don't work after importing to Outlook using this method - we have to create new buttons with images for the links to work instead. Is this a known issue? 

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  • Willow Elliott
    Willow Elliott

    Hi Phil, sorry to hear that you encountered this! This is a known issue. Newer versions of Outlook modify our button source code and change it into an image instead. This happens because many versions of their email client use Microsoft Word as a rendering engine.

    Our tests show that this removes the attached URL, effectively breaking the button. Unfortunately, we can't prevent Outlook from doing this, but we have a couple of workarounds we can share!

    1. You can use outlook.com to import the HTML instead. Since this is their web client, it uses a browser-based rendering engine and makes fewer changes to our HTML. This video demonstrates how to manually import HTML to a web client: https://www.youtube.com/watch?v=3dn-vQK-kPc (Note that the example used in the video is Gmail, but this method works in all web clients.)
    2. Although not a recommended best practice, you can transform your button into an image while designing. The URL will stay attached if you insert the button as an image content block while designing. 
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  • Phil Littlewood
    Phil Littlewood

    Thanks Willow - that worked perfectly.

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