Importing to Outlook

Comments

17 comments

  • Craig Hoey
    Craig Hoey

    So basically Outlook Mac isn't usable with these HTML Templates? 

     

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  • Willow Elliott
    Willow Elliott

    Hi Craig! As far as we know, Outlook for Mac doesn't include the necessary option to import an HTML email. However, if this is causing issues, you could always use their web client to send an email created in BEE. If you're interested in a tutorial for this, please let us know.

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  • Phil Littlewood
    Phil Littlewood

    Buttons with links don't work after importing to Outlook using this method - we have to create new buttons with images for the links to work instead. Is this a known issue? 

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  • Willow Elliott
    Willow Elliott

    Hi Phil, sorry to hear that you encountered this! This is a known issue. Newer versions of Outlook modify our button source code and change it into an image instead. This happens because many versions of their email client use Microsoft Word as a rendering engine.

    Our tests show that this removes the attached URL, effectively breaking the button. Unfortunately, we can't prevent Outlook from doing this, but we have a couple of workarounds we can share!

    1. You can use outlook.com to import the HTML instead. Since this is their web client, it uses a browser-based rendering engine and makes fewer changes to our HTML. This video demonstrates how to manually import HTML to a web client: https://www.youtube.com/watch?v=3dn-vQK-kPc (Note that the example used in the video is Gmail, but this method works in all web clients.)
    2. Although not a recommended best practice, you can transform your button into an image while designing. The URL will stay attached if you insert the button as an image content block while designing. 
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  • Phil Littlewood
    Phil Littlewood

    Thanks Willow - that worked perfectly.

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  • Visual Boxx
    Visual Boxx

    Hi Willow, I tried importing HTML from Bee into gmail client using the instructions above. When I send that email, the responsive elements do not work properly (basically the column on the right side become really thin), whereas when I send the email directly from Bee it works really well. What can I do about it?

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  • Willow Elliott
    Willow Elliott

    Hey there! Unfortunately, the issue you described is common when using email clients to send HTML emails. Email clients typically modify the source code according to what they natively support. The change to the HTML can result in rendering issues, such as the loss of mobile responsiveness.

    If you're using an email client to send designs created in BEE, we recommend using single-column designs to avoid rendering issues. For the best compatibility with multi-column designs, we recommend using a professional sending platform. 

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  • Alicia
    Alicia

    The images don't show up anymore when an email is inserted as text on Outlook Desktop. On the browser version of outlook the images display. Any help with this? 

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  • Roisin  Grieco
    Roisin Grieco

    Hi Alicia, 

    Unfortunately this is an issue with Outlook that often happens: it can be the size of the images and resizing them could help.
     
    Another thing that you can do on Outlook side is to ensure that the email client does not have any settings in place that are blocking the images from displaying. Outlook is known to have security settings in place by default for images and buttons with links attached. 
     

    I found this article that could help as it's related to the same issue: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-365-desktop-installation-not-showing-all/a9f3241d-eac7-4598-b1e9-52bfd9a828e5 

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  • Mark Christensen
    Mark Christensen

    This doesn't work in the newest version of outlook (2023). The insert option no longer offers an "insert as text."

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  • Zoltán Virág
    Zoltán Virág

    Hello there,

    I have 2 problems with the templates imported this way. First, after importing, I see a thin grey horizontal line between some of the rows, not all of them. Second, many times after sending, some of the recipients receive the email with big gaps between rows, like if the rows were separated by thick horizontal transparent lines. The height of these is the same amongst all rows.

    Are there any workarounds to avoid the issues above?

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  • Roisin  Grieco
    Roisin Grieco

    Hello Mark,

    I have done a quick internet search and found a Microsoft community thread for this problem as the new version of Outlook does not include the "Insert as text" feature.

    There they suggested following this tutorial: https://www.linkedin.com/pulse/how-insert-html-source-code-outlook-emails-maurizio-la-cava/

     

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  • Roisin  Grieco
    Roisin Grieco

    Hello Zoltán,

    May I ask what version of Outlook you are using?

    And if you could share a screenshot of the issue?

    Thank you in advance.

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  • Zoltán Virág
    Zoltán Virág

    Hello Roisin,

    Our Outlook version 2108, we get it as part of MS Office 365.

    Please find a screenshot of the large gaps attached.

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  • Mark Christensen
    Mark Christensen

    There is no more "insert as text" option in the latest outlook. It's just "open."

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  • Roisin  Grieco
    Roisin Grieco

    Hello Zoltán,

    Thank you for the information.

    The issue is caused by a bug in their system which they should fix.

    It seems to be well-known in the Outlook community, here is a link where the bug is described: https://learn.microsoft.com/en-us/answers/questions/1074277/white-horizontal-lines-randomly-appearing-in-outlo

     

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  • Roisin  Grieco
    Roisin Grieco

    Hello Mark,

    I'm not sure you saw my comment from earlier, I will paste it below:

    I have done a quick internet search and found a Microsoft community thread for this problem as the new version of Outlook does not include the "Insert as text" feature.

    There they suggested following this tutorial: https://www.linkedin.com/pulse/how-insert-html-source-code-outlook-emails-maurizio-la-cava/

    0

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