Subscription and Statements

Overview

Have you received a statement and aren't sure how to read it? Below, we've provided a breakdown of Beefree statements and the Subscription section of your Beefree dashboard. 

Example statement

This is what your statement looks like:

Since Beefree is a subscription service, most transactions are handled online through our auto-pay system. 

What is a CDN charge? 

You may see a CDN charge on your statement. This indicates that your data transfer during the previous billing period exceeded the free data limit for your Beefree plan.

These limits are as follows:

• Starter - 20 GB per month
• Professional - 250 GB per month
• Business - 1TB per month
• Enterprise - Custom

CDN usage is always billing monthly, even if you have an annual subscription. Annual subscribers will continue to receive monthly statements for CDN usage. More on this below!

Learn more about hosted image delivery in Beefree.

I'm on a yearly plan; why was I charged again?

To allow annual subscribers to monitor their CDN usage, annual customers will continue to receive monthly statements that reflect just their CDN data usage. Typically, charges for CDN overages are relatively small. However, you will receive a statement with a $0 balance even if you did not exceed your CDN allowance. 

What is the "additional users" charge?

Every paid plan includes at least one additional user in the base subscription. However, if you add more users beyond those already included in the basic version of your plan, you'll find another line item on your statement that reflects this. Refer to the quantity column to determine how many additional users you are being charged separately for. 

Navigating the Subscription page

All Beefree users have access to a drop-down navigation menu in the upper right-hand corner of their Beefree dashboard. If you are the Owner of the Beefree account you're using; you will have access to the Subscription page. Here, you can update your billing information, download past statements, or check your current account usage.

Overview

As the title of this tab suggests, this is where you can find a general overview of your Beefree subscription. From here, you can make changes to your billing information or Beefree plan. You can use the Overview tab to perform the following actions:

• Update your company name (this is the name that populates on your billing statements)
• Update your credit card
• Update billing information (mailing address and email address)
• Change your plan
• Manage users
• Cancel your subscription

This tab also includes some helpful information, such as:

• Your upcoming subscription renewal (if applicable)
• Total recurring fees (subscription and additional user fees)
• Total usage-based fees (CDN usage)
• A summary of your user count, including a link to navigate you to your Manage users page.

Recurring and usage-based fees

This tab provides a more thorough breakdown of your subscription fees. On the left, there is a breakdown of your recurring fees. On the right, there is a summary of your usage-based CDN fees (if applicable).

Below there is a chart reflecting your daily usage for data transfer. By default, the chart shows the current monthly billing period.  We've also included horizontal lines to mark the 50% and 100% thresholds for your plan. You can use the Previous month button to see information for other billing periods. 

If you're using a Starter plan, you can track your CDN usage in the Overview tab. 

Statements

Finally, the Statements tab allows you to download all your Beefree account statements. Keep in mind that all statements are automatically sent to the email address indicated in the Overview tab, but in case you've lost one - or even if you prefer having them all in the same place - this is where you can download your statements inside of the Beefree platform. 

Here's a summary of tasks you can accomplish through the Statements tab:

• download a single invoice
• add a filter by date to locate a specific document
• navigate through a bulk selection to download all invoices needed 
• check and pay an invoice (you will see an icon next to the 'Unpaid' status)

Note: If you are looking for a statement generated before October 2019, please reach out to our Support team. If you're not sure how to do this, check the link at the bottom of this article.