Font links are counted as clicks in Pardot!

Comments

13 comments

  • Mayla Barbuzano
    Mayla Barbuzano

    If I have more than one font, should I add <style type>, then close it </style> to each font, or should I add just one <style type...> and </style> to the whole set?

    0
  • Orlando
    Orlando

    Hi Mayla, 

    If you have multiple fonts, you can go within the same <style> tag. 

    Thanks!

    0
  • Julia McDonald
    Julia McDonald

    Should I do the same with the <link href="https://use.typekit.net/pkx5djy.css" rel="stylesheet" type="text/css">, or only the fonts?

    0
  • Julia McDonald
    Julia McDonald

    Do you know why the fonts pull through on a desktop but not mobile (both in Outlook)? This is the same email on different devices. Sent with Pardot. Screenshots of both below.

    -1
  • Orlando
    Orlando

    Hi Julia, 

    Yes, to answer your first question, follow the above instructions. Here is some additional documentation using custom fonts. 

    As for the font not rendering in the mentioned email client, you are using a web font; there are various email clients that do not support web fonts. 

     

    0
  • Pegasus Marketing
    Pegasus Marketing

    The font links are staying in the HTML even after the offending fonts are removed from the email in BEE!

    This is grossly throwing off the click counts of our emails (with 5-6 different font links in the email) and I have to manually remove them every time I copy the HTML into Pardot. This extra step is getting tiresome.

    The only remedy I have discovered is to completely recreate the email without the fonts.

    What's the recommended course of action here? Can BEE insert a line of code that removes the unused fonts' links before exporting the code?

    0
  • Willow Elliott
    Willow Elliott

    Hi there! This is a current limitation of the BEE builder. Once a web font is used in a design created in BEE, it will always populate in the export file, even if it's been removed.

    With that said, we know this behavior can be frustrating in certain use cases - particularly if you're using Pardot. We're currently working with our developers to resolve this. I'll be sure to pass your feedback along as well! 

    0
  • Pegasus Marketing
    Pegasus Marketing

    What is the update here? This seems like a really simple fix to an issue that is destroying our email click metrics.

    0
  • Orlando
    Orlando

    Hi! We are currently working on this issue. I will set a reminder to reach out to you when we have a fix released for this. We appreciate your patience. 

    1
  • Impact Israel
    Impact Israel

    Hi is there any update on this fix? I tried the code and it doesn't work (as in the email doesn't load at all) for the Outlook desktop app. This makes sense since it's importing a font from online, but just wanted to see if there's another workaround for this issue. 

    0
  • Marianne Madsen
    Marianne Madsen

    Hi there, thanks for sharing your comment with the Beefree community. Please know that the fix that my colleagues mentioned in the previous comments has been released. 
    I am sorry for any confusion, but the suggested steps in this help center article are meant for designs sent with the email-sending platform Pardot. Web fonts will not load in Outlook, unfortunately - you can find more information about this in our help center article here: Using Web Fonts


    0
  • Ashley Treangen
    Ashley Treangen

    I am a new user, within the last two months since the message above was posted. these are happening in my emails sent through pardot. what is the "release" and where can I find it? my manager is getting frustrated with this bug.

     

    0
  • Marianne Madsen
    Marianne Madsen

    Hi Ashley, thanks for commenting!

    The release that was referenced in the comments is not available anywhere on the Beefree website, regrettably. To clarify, what was fixed then was the following issue: 

    Once a web font is used in a design created in BEE, it will always populate in the export file, even if it's been removed.

    This issue temporarily prevented Beefree users from using the workaround suggested in our help center article on the Pardot connector for the known issue of Pardot counting the links to web font stylesheets as clicks. 

    To assist you further, I'm going to create a support ticket on your behalf. Please look out for an email from our Support team in your inbox, thanks!

    0

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