What happens if I cancel my subscription?

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4 comments

  • Sarah Parker
    Sarah Parker

    How is the refund calculated when you cancel a yearly subscription? Since you are cancelling your Freelancer plan, and forcing us into paying more in three months for your Team plan, we were strong-armed into cancelling our account.

    Normally, companies offer to keep people on a legacy plan when they cancel subscription tiers, but this isn't the case. How, when, and what amount can we expect for the yearly subscription price we paid for, since we would have been forced to pay you more money if we didn't cancel our subscription?

    Very unhappy. Will escalate to our credit card company or higher, as needed.

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  • Melania
    Melania

    Hi Sarah. If you are on a Freelancer Yearly Plan, you will be automatically upgraded to the Team plan once the Free plan is available. You will not be charged for this upgrade. You can use the Team plan at your annual Freelancer rate until the end of your yearly service period. Before renewal, you'll need to decide whether to remain on Team or to downgrade to the Free plan. By moving all Freelancer customers to Team, you get to experience the additional functionality available on the Team plan, and there is no increase in cost. You have until the end of your annual subscription to decide whether to stay on Team or downgrade to Free. Hope this will clarify. If you need more information, please open a ticket using the widget in your BEE Pro account. Thanks!

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  • Sarah Parker
    Sarah Parker

    Thank you for the information! The information that was sent out in your email stated that it was only for three months.

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  • Melania
    Melania

    Thanks for your feedback, Sarah! You can find more information here.
    Cheers.

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