What happens if I cancel my subscription?
BEE Pro becomes Beefree
We're still the same design suite you know and love, just with a new name. Our team is working hard to update our documentation, but you might still see some information or screenshots that are out of date.
This article applies to all plans.
If you cancel your Beefree subscription, the following will occur:
- If using a paid plan, your account will remain active until the end of your subscription's current billing period.
- If using the Free plan, your account will remain active for 15 days.
- After that date, all users to whom you had granted access will no longer be able to log in.
- Templates and designs will be removed.
- If you used hosted images in any designs created with Beefree, those images will no longer load. Access to those assets will no longer be available once you cancel your subscription. If you used a connector to push emails from Beefree to an ESP like Mailchimp, SendGrid, etc., those emails contain hosted images. If the emails are still in use, you should export them again using the ZIP export feature. It allows you to download both the images and the HTML, and do not use hosted images.
- You cannot reactivate a cancelled Beefree account.
Here is a visual example of the same email with images loading and not loading:
If you're concerned about losing your hosted images, consider downgrading to the Free plan instead. All of your images will remain available in this case. However, your surplus emails, pages, templates, and saved rows will be frozen.
You can find information on downgrading or canceling in Managing your Beefree subscription.
If you have any questions, feel free to contact us.
Comments
4 comments
How is the refund calculated when you cancel a yearly subscription? Since you are cancelling your Freelancer plan, and forcing us into paying more in three months for your Team plan, we were strong-armed into cancelling our account.
Normally, companies offer to keep people on a legacy plan when they cancel subscription tiers, but this isn't the case. How, when, and what amount can we expect for the yearly subscription price we paid for, since we would have been forced to pay you more money if we didn't cancel our subscription?
Very unhappy. Will escalate to our credit card company or higher, as needed.
Hi Sarah. If you are on a Freelancer Yearly Plan, you will be automatically upgraded to the Team plan once the Free plan is available. You will not be charged for this upgrade. You can use the Team plan at your annual Freelancer rate until the end of your yearly service period. Before renewal, you'll need to decide whether to remain on Team or to downgrade to the Free plan. By moving all Freelancer customers to Team, you get to experience the additional functionality available on the Team plan, and there is no increase in cost. You have until the end of your annual subscription to decide whether to stay on Team or downgrade to Free. Hope this will clarify. If you need more information, please open a ticket using the widget in your BEE Pro account. Thanks!
Thank you for the information! The information that was sent out in your email stated that it was only for three months.
Thanks for your feedback, Sarah! You can find more information here.
Cheers.
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