Testing and exporting your emails with Beefree



  • Steven Pearl
    Steven Pearl

    I thought images were going to be saved in my Pro account so that they can be referenced there. Is that not the case?

  • Massimo Arrigoni
    Massimo Arrigoni

    Hi Steven, it's an email deliverability matter, as we have no control on what will be sent, to whom, and how.

  • Aurelie Auve
    Aurelie Auve

    In the HTML, I would expect the and <meta name="description"> tags to be filled with the title and description. However, <title> desperately remain defaulted to "BF-template" and description is simply ignored.
    Isn't the HTML I download supposed to contains this?
    For now I edit the HTML but I of course would prefer to do nothing after the HTML download.

    (once sent, our emails have mirror pages that can be shared on social media, hence the necessity to have clean html containing the right tags and content)

  • Massimo Arrigoni
    Massimo Arrigoni

    Hi Aurelie, thanks for the note. Let us dig into this a bit with the rest of the team and we'll get back to you.

  • Massimo Arrigoni
    Massimo Arrigoni

    Hi Aurelie, I checked with the rest of the team. The main reason why that is the case is that the editor - as it is today - does not ask you to provide a name / description for the message. So it does not have anything meaningful to add to the tag.

    This could change in the future. For now, what most applications that have integrated BEE do is the following:

    * Upon saving the message, ask for Name (or Subject line) etc.
    * Save those values in your DB, together with the HTML, JSON, etc.
    * Use those values to automatically change the HTML of the message

    We hope this helps!

    Oops! ... I just realized that this thread is under BEE Pro, and not BEE Plugin. In BEE Pro, we do have the name/subject line, and therefore can fix this ourselves. We will do so in a future release for sure. I don't have an ETA for it yet, but we will let you know!

  • Robert Gawin
    Robert Gawin

    Hello. I created an email using your product and the test email shows up very bad when viewing test email via iPhone 6. Can someone help?

  • Sergio M.
    Sergio M.

    Hi Robert, are you using BeeFree or BEE Pro? It seems strange that your test email isn't rendering on iPhone. Please keep in mind that we can only provide very limited customer support for BeeFree.

  • Moritz Petratschek [Extern]
    Moritz Petratschek [Extern]

    Hi developers, a big hand for your easy to manage user surface. One problem though:
    Personally, I use Outlook as an email provider and a special address program (cobra) for address management. So, in your trial version, I downloaded the created email as a zip document. Inside the document, there is an html-document and a folder with the picture material I used. Afterwards, I added the html document as a text to the email – but the images were lost when the email was received. Of course, I did obviously not send the pictures. Please advise me how to avoid that mistake the next time and explain the necessary steps for sending an email with picture material.

  • Guillermo Padilla
    Guillermo Padilla

    Hi Moritz, the ZIP folder is ready to be imported in a send platform that host the message images. To use other send methods check this article about using externally hosted images: https://support.beefree.io/hc/en-us/articles/360004496232-How-to-use-external-images-in-your-message

  • hien_tran

    hey, with the plugin premium, can a user deploy a email via mailchimp or constant contact (both have API sending options)


  • Massimo Arrigoni
    Massimo Arrigoni

    Hi Hien, the plugin is just an embeddable editor. It's entirely up to you which features you decide to build around the editor. This article is about BEE Pro, which is an application that uses BEE Plugin. For a clarification on all BEE products, please see: https://beefree.io/find-your-product/

  • Michelle Elizabeth
    Michelle Elizabeth

    I foolishly emailed my test flyer to an inaccurate email address. Is it gone forever or saved somewhere?

  • Melania

    Hi Michelle, thanks for your comment. Unfortunately, from our side, there's nothing we can do when the message is sent.

  • Bojan Bojović
    Bojan Bojović

    Hello, I have problems when exporting to GMAIL and also when sending test emails. They look bad on iPhone. I am using iPhone 11. What to do to make them look good on iPhones also? I am using Bee Pro.

  • aquib khan
    aquib khan

    Hi All,

    if i am sending mail  without gmail using .com at email and my email is setup in outlook but images not display in emailer  please help me out..

  • Willow Elliott
    Willow Elliott

    Hi Bojan and Aquib! Thanks for reaching out.

    When sending emails designed in BEE Pro through Gmail, please remember that Gmail removes mobile responsiveness. If your design has multiple columns, this may be causing the issue. You can read more about this in our help center articles about the Gmail connector and the Gmail Add-on, but if you need further assistance, feel free to open a ticket!

    Regarding issues with images in Outlook, this could be an inbox setting. Many Outlook inboxes disable external images by default. For information on how to change this, check out this Outlook documentation


    Why don't my links work when I (copy HTML code) export to Constant Contact. Visually, it looks the same, but none of the links work.

    Please help!

  • Rachael Eidsmoe
    Rachael Eidsmoe

    Hey Cristina, I'm sorry to hear you are having this issue! In order to troubleshoot this we would need to issue a rendering test, which unfortunately we do not provide to free users. Please note, for the best compatibility, we recommend using the Constant Contact connector. 

  • Scott Brun
    Scott Brun

    I'm ready to export my email, I hit the "get HTML & images", then I get a message that says "your design was zipped and is ready to be saved to your computer".  But there is nothing that allows me to "save it"?!  I've also looked in my downloads folder (I'm on a Mac) and there is nothing there?  Help?!

  • Logan

    Hi Scott!

    So sorry to hear you're having trouble here - I've gone ahead and created a support ticket on your behalf to see if we can troubleshoot this further! Looking forward to hearing back from you soon!

  • Darius Dimitriadis
    Darius Dimitriadis

    Hi there

    For my emails I am currently creating them in BeFree, exporting as a PDF, cropping each section to be its own image, and then inputting the images with hyperlinks to Klaviyo.

    Doing this to avoid Dark mode inverting colours.

    My issue is that I can’t export the mobile optimized version as a PDF, is there anyway I’m able to do that that I’m missing?

    Any help is greatly appreciated


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