Email client support
This article applies to the Email builder in all plans.
We tested these email clients using internal test tools and email preview services as Email On Acid and Litmus.
Fully supported
All the options work properly. Fallback elements show for image backgrounds and web fonts.
Desktop
Apple Mail 8, 9 & 10
Airmail2
Microsoft Outlook for Mac 2011, 2016
Microsoft Outlook for Windows 2010, 2011, 2013, 2016 *, 2019 *
* Background images and web fonts are not supported
Mobile
Android 4.4 Mail
Gmail App (iOS)
Gmail App (Android)*
iOS Mail (iPhone & iPad)
Outlook App (Android & iOS)**
Samsung Mail App (Android)
Yahoo App (iOS / Android ***)
* When using a Gmail account
** Will show the desktop version when using Microsoft email accounts
** Will show the desktop version (only Android version)
** Will show the desktop version (only Android version)
Web
Gmail
G Suite
Inbox by Gmail
Outlook.com
Office 365
Yahoo
AOL Mail
Comcast
freenet.de
GMX.de (web version)
Mail.ru
Libero Mail
Tiscali
Virgilio
email.it
Web.de (web version)
Centrum.cz
Seznam.cz, Post.cz, Email.cz
Note: none of the above services supports web fonts
Partial support for some options
Emails display correctly, but some options (with low impact) may not display as expected.
Desktop
Microsoft Outlook 2013 in high-resolution displays *
Microsoft Outlook 2016 in high-resolution displays **
Microsoft Outlook 2000, 2002 & 2003 ***
* Background images and web fonts are not supported. Applies a font resize that may expand the layout.
** Background images and web fonts are not supported. Applies a font resize that may expand the layout. The text is scaled at 200% by default in some devices.
*** Web fonts are not supported. Buttons don't display round corners. Social icons are not flexible.
Mobile
Huawei Mail App (Android) *Android 6 native email client
* Icons in social content block appear vertically stacked (tested on app version 3.1.0.27)
Web
qq.com *Yandex.ru
Naver **
* Buttons doesn't display properly.
** Minor glitches on separators
This list includes new and updated mobile email clients with compatibility issues.
Huawei Mail App (Android)
Only basic settings works
When sending to these clients, we recommend using text and images in a simple one-column layout.
Desktop
Lotus Notes 7, 8 & 8.5
Windows 10 Mail
IBM Notes 9
Thunderbird
Mobile
Gmail App using IMAP accounts
Outlook.com in mobile browser (not the Outlook app)
Outlook.com in mobile browser (not the Outlook app)
Web clients (mobile versions)
Web
T-online.de
E-mail servers
Some email servers alter the sent email code.
|
Server type
|
Code changes
|
|---|---|
|
WebDav / Deltasync protocols |
no |
| Normal POP/IMAP protocols |
no |
| Microsoft Exchange | no, but there could be installed filters that do change the code |
| IBM Domino |
yes, removes unsupported HTML elements to Lotus Notes (Such as OBJECT, IFRAME, FRAME(SET), SCRIPT) |
If you have any questions, feel free to contact us.
Comments
21 comments
What is your email address? How can I email you a question?
Hi Dave, post your question as a comment or send an email to support at beefree.io
What level of support do you have for the Outlook app for Android and iOS?
On Android, I'm noticing that 2 column blocks get stacked, but they are left aligned. Social media icons get stacked/left aligned and buttons seem to get left aligned as well. This screenshot ( https://www.screencast.com/t/GSlmPtKs ) is an example from my Samsung S6 using the Outlook app.
For my test, I did the following:
-used https://beefree.io/editor/
-added a two column row with some text in each column
-did a "send test" to my email account
Hi Gharmel, we previously tested the Outlook application in Windows device, as the combination with other SOs represent a low percentual of the worldwide email recipients.
Thanks for the feedback, recent updates of the application in Windows cause issues with buttons, so time for new tests arrived 😉
In doing our litmus testing the Android tests are showing stacked columns as being left-aligned. This happens for all the versions I have checked in litmus - 4.4, 5.1, and 6.0 - and is happening for both 2 and 3 column layouts. These are showing in whatever client litmus supports for Android, which I believe is the Gmail app.
Do you support responsive 2 and 3 column layouts on Android mail clients?
I'm having the same issue with stacked columns being aligned left on the native email client for Android. I've got it plugged into Office 365 right now The text doesn't seem to be responsively sizing, either.
Having same issue with stack column being align left while using the outlook app. when will this be resolve? and is there anything I can do while the wait for outlook app to become supported. Thanks,
Some useful information for Outlook App users:
- The last versions of the app dropped support for media queries (you can easily find some blog posts and forum threads about this)
- The weird thing is that media queries perfectly work when using a non-Microsoft email account
- Litmus announced last August a partnership with Microsoft to improve their email clients. That's their last update: https://litmus.com/blog/litmus-microsoft-partnership-update-2017
Hint: they ask everybody to submit those bugs to Microsoft.
Having said that, we continue working to handle specific clients issues including the lack of support for modern HTML/CSS.
Please, use the "follow" link at the top to receive updates about compatibility changes.
I found a work around for the aligning left issue,
By replacing the width: calc((int)% – (int)px ); with
width: 100%;
in the html output file.
I just spent hours laying out a beautiful email in BEE, excited about the features and interface, only to realize I wasted my time:
"Microsoft Outlook for Windows 2007, 2010, 2011, 2013, 2016 *
* Background images and web fonts are not supported"
This is a deal breaker for us. We were using Campaign Monitor because their code was solid and consistent across all mail clients — desktop, mobile and web. I wanted to switch to BEE because I like your email building interface. But since so many of our recipients company-wide use Outlook app on Windows, this is unacceptable. There really should be failsafe code for all email clients, whether you consider this to be bloated or not.
Hi Adfed Team, unfortunately, Outlook usually changes its rendering engine causing issues - it's a known behavior and we are always trying to do our best to make our code as responsive as we can.
Hello,you do not have a very helpful support center. Where I would normally be able to call or online chat, all that is supplied is a "community forum" where I can wait for my question to be approved. Not a very expedient way to move forward with an online system.
That being said I love the BeeFree editor. I need to know how to fix the flyers I create to work in an outlook format. I'm sure you are aware Microsoft cannot read the code well and messes the whole symmetry, font, photos, buttons, and sometimes color scheme up. What are your solutions for this. I am looking forward to keeping my premium membership, but I need it to work on outlook too before I commit to membership for my team and I. Thank you,Michelle
PS: Can I input a pre-made flyer and edit it in BeeFree?
Hi Michelle, thanks for reaching out. I'm really sorry for any confusion. We do offer support to BEE Pro users. You can open a ticket with us by using our contact form (https://beefree.io/get-in-touch/) or the support widget when you are working inside BEE Pro.
In terms of your questions, you can find more information on how we approach Outlook in this article: https://support.beefree.io/hc/en-us/articles/360004495792-Updated-HTML-parser
Finally, you're not able to import pre-made templates into BEE. This is because converting HTML into a BEE-compatible template is unfortunately not technically feasible since HTML documents follow all sorts of different coding patterns, and it's virtually impossible for us to perform an accurate conversion. Sorry that we don't have better news!
Hello, i just made a template but i cant send, preview o export.
Error Request failed status code 404
Did i lost my template??
It can be fixed??
There is a way to integrate with Postcards email sender? https://designmodo.com/postcards/
Hi Alex, thanks for your comment. Please note that BEE Pro is an email and landing page builder, not a sending platform. We offer several different options for exporting the code of your design from BEE Pro to use in your preferred sending platform; please see our help center article here for more details: https://support.beefree.io/hc/en-us/articles/360004496012-Testing-and-exporting-your-emails-with-BEE-Pro.
When taking a look at the link you shared, it looks like Postcard is similar to BEE Pro in that it seems like an email builder and not a sending tool, but I could be missing something. Unfortunately, I am not personally familiar with Postcard. However, if Postcard allows you to import external HTML, it would be an option to export your code from BEE Pro and then import it into Postcard manually.
I hope this information is helpful, but let us know if you have any further questions!
Hi Marianne, thank you for your response regarding Postcards and BeeFree. You're absolutely right. As I pay for BeeFree and Postcards, I will try to combine both tools in the most effective manner. Thanks!
Also, I have integrated BeeFree with Pulsetic to send automated emails to my customers. It works ideally for all email clients!
Additionally, by using https://unspam.email/, I discovered that the BeeFree templates are optimally optimized for eyes tracking, as I tested the email heatmap using this service.
Thank you for the excellent service and support!
Thank you for your kind words, Alex. We really appreciate it!
Hi,
Two weeks ago I left a comment about a display problem in the Samsung Mail App, have you seen it? The email looks very small if the Auto fit box is activated and it is activated by default. Is there a way to avoid this erratic operation of the Samsung Galaxy email client? Thank you so much. Cheers!
Hello Jose,
I'm sorry, but we could not find your other comment, was it left with this same email address?
Unfortunately, in this case, we do not have control over the issue as it's happening because of a default option in the Samsung Galaxy email client.
It would be best to ask their support if this feature can be turned off completely.
Hi, Roisin
No worries, thanks very much! ;) Cheers
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