Managing your BEE Pro subscription
This article applies to all BEE Pro plans. However, some features may be limited or unavailable on the Free plan.
Overview
If you need to update the name of your organization, change your plan, or update billing information for your BEE Pro subscription, follow the steps below.
Updating your billing information
This feature is limited in the Free BEE Pro plan. See below for further details.
- Login at https://pro.beefree.io/login/
- In the top-right corner, open the account menu by clicking on the down arrow next to your name
- Click My subscription
- Note that if you have a Free account, only "Your company name" will be available. Click the pencil next to the company name at the top to change it.
- If you are on a paid plan, you will see options to Update billing information or Update credit card.
- To update your billing email, address, VAT, or phone number, click Update billing information.
- To update the credit card on file with us, click Update credit card.
- Note that if you have a Free account, only "Your company name" will be available. Click the pencil next to the company name at the top to change it.
Changing your plan
- Log in at https://pro.beefree.io/login/
- In the top-right corner, open the account menu by clicking on the down arrow next to your name
- Click on My subscription
- Click on the Change plan button available in the upper right-hand corner of the page.
- You'll be redirected to a pricing overview page displaying your current plan and those you can switch to.
- Select the See details button under your preferred plan in order to see the pricing and feature changes the other plans would bring you.
- To complete the change, use the Confirm button.
Note that if you are downgrading from Team to Free, you must click a checkbox acknowledging that you will only keep the most recently edited emails and pages (10), templates (3), and saved rows (2).
Upgrades
If you upgrade your account to a higher plan, then this change takes effect immediately. If you're switching from one paid plan to another, the cost of your upgrade may be prorated. The proration is based on how much time has already elapsed during your billing period. You always have the opportunity to review future charges before proceeding.
If you are switching from monthly to annual billing, this occurs like an upgrade. The change will take effect immediately.
Downgrades
If you are downgrading to a different plan, this will not occur until the end of your current billing period. This is because your subscription fee is paid in advance, at the beginning of the billing period.
The downgrade takes place when your subscription automatically renews. This may occur at the end of your monthly or annual billing period. You'll see a "Pending downgrade" notice on your My subscription page to confirm this.
If you are switching from annual to monthly billing, this occurs like a downgrade. Your subscription will change to monthly billing when the billing period resets.
Canceling your BEE Pro subscription
Account cancellation is permanent. By canceling your account, you will not be able to reactivate your subscription. The cancellation will also delete all the assets associated with your account. If you're looking to cancel temporarily, we recommend downgrading to Free.
If you instead wish to cancel your BEE Pro subscription, follow these steps:
- Log into your account at pro.beefree.io/login.
- In the top right corner, click on the profile icon and select My subscription.
- You will find a link to cancel the subscription in the plan details (right panel), as shown in the screenshot below.
If you are on a Team, Agency or Enterprise plan, you will have two options available: choose the Bee Pro Free plan or cancel (please make sure to read What happens when you cancel a BEE Pro subscription.)
If you are on a Free plan, you can cancel your account permanently. The assets and the designs won't be available as for the other plans.
If you have any questions, feel free to contact us.
Comments
8 comments
Hi! My company does not allow monthly fees. Is there a way you can send me an annual amount invoice?
Hi Ariane, unfortunately we only offer a monthly subscription to BEE Pro at the moment, but we're indeed looking at offering a yearly plan in the future. I'll keep you (and the community) posted once this becomes available.
Hi, yesterday I wanted to upgrade my account and I filled in all required fields. Unfortunately, nothing happened and I never got a confirmation or anything.
Before I do everything again, could you maybe check if everything went well?
Hi Lisa, we're not sure what might have happened. Thanks for updating your account. We reviewed your subscription and reactivated it for you. You can now log in at https://pro.beefree.io/login/
I'm having trouble updating my payment details due to a bug on the zip code since it's not a us zip code.
Hi Israel, we're sorry for the inconvenience. In some cases there are indeed issues with our payment gateways (Chase Paymentech). We'll look up your subscription and get it resolved. If needed, we'll contact you through our support ticket system.
Hi, can I renew my account by paying with a different method than the credit card? For example Paypal or Bank Transfer?
Hi Cosimo, thanks for your comment. We do not accept these payment options for the time being.
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