Managing your BEE Pro subscription
This article applies to all BEE Pro plans. However, some features may be limited or unavailable on the Free plan.
Overview
If you need to update the name of your organization, change your plan, or update billing information for your BEE Pro subscription, follow the steps below.
Updating your billing information
This feature is limited in the Free BEE Pro plan. See below for further details.
- Login at https://pro.beefree.io/login/
- In the top-right corner, open the account menu by clicking on the down arrow next to your name
- Click My subscription
- Note that if you have a Free account, only "Your company name" will be available. Click the pencil next to the company name at the top to change it.
- If you are on a paid plan, you will see options to Update billing information or Update credit card.
- To update your billing email, address, VAT, or phone number, click Update billing information.
- To update the credit card on file with us, click Update credit card.
- Note that if you have a Free account, only "Your company name" will be available. Click the pencil next to the company name at the top to change it.
Changing your plan
- Log in at https://pro.beefree.io/login/
- In the top-right corner, open the account menu by clicking on the down arrow next to your name
- Click on My subscription
- Click on the Change plan button available in the upper right-hand corner of the page.
- You'll be redirected to a pricing overview page displaying your current plan and those you can switch to.
- Select the See details button under your preferred plan in order to see the pricing and feature changes the other plans would bring you.
- To complete the change, use the Confirm button.
Note that if you are downgrading from Team to Free, you must click a checkbox acknowledging that you will only keep the most recently edited emails and pages (10), templates (3), and saved rows (2).
Downgrading legacy Agency plans
If you are a BEE Pro Agency customer, you are on a legacy plan. If you wish to downgrade to Team or Free, then you will most likely need to consolidate your assets. This means you will need to change how your designs are organized.
Consolidation may look different depending on the plan types that you've chosen. As a result, we've compiled some frequently asked questions that we see on this topic.
If you have any questions about this, we strongly suggest contacting the BEE Customer Experience team by clicking the link at the bottom of this article.
What do I need to do to consolidate my assets?
The downgrade feature will perform consolidation for you. However, you can always consolidate according to your preferences before requesting the downgrade.
Consolidation options are only triggered if the system sees something outside of policy. Keep in mind that even empty workspaces or folders will trigger consolidation!
Changing to Team? You're going to lose access to multiple workspaces. You can use the copy folder feature to move the assets you want to keep to a single workspace. You'll need to delete any workspaces before downgrading.
Changing to Free? The Free plan just allows you to maintain 10 designs in a single folder. To manage which designs you want to keep, delete any that you no longer need.
How will the downgrade impact my additional users?
This depends on the type of downgrade you are performing.
If you are downgrading to the Team plan, you can keep all your users. However, only two users are included in the cost of a Team plan.
If you are downgrading to the Free, you will keep your users, but they will all be given the Admin role.
Canceling your BEE Pro subscription
Account cancellation is permanent. By canceling your account, you will not be able to reactivate your subscription. The cancellation will also delete all the assets associated with your account. If you're looking to cancel temporarily, we recommend downgrading to Free.
If you instead wish to cancel your BEE Pro subscription, follow these steps:
- Log into your account at pro.beefree.io/login.
- In the top right corner, click on the profile icon and select My subscription.
- You will find a link to cancel the subscription in the plan details (right panel), as shown in the screenshot below.
- Before canceling, please make sure to read What happens when you cancel a BEE Pro subscription.
If you have any questions, feel free to contact us.
Comments
6 comments
Hi! My company does not allow monthly fees. Is there a way you can send me an annual amount invoice?
Hi Ariane, unfortunately we only offer a monthly subscription to BEE Pro at the moment, but we're indeed looking at offering a yearly plan in the future. I'll keep you (and the community) posted once this becomes available.
Hi, yesterday I wanted to upgrade my account and I filled in all required fields. Unfortunately, nothing happened and I never got a confirmation or anything.
Before I do everything again, could you maybe check if everything went well?
Hi Lisa, we're not sure what might have happened. Thanks for updating your account. We reviewed your subscription and reactivated it for you. You can now log in at https://pro.beefree.io/login/
I'm having trouble updating my payment details due to a bug on the zip code since it's not a us zip code.
Hi Israel, we're sorry for the inconvenience. In some cases there are indeed issues with our payment gateways (Chase Paymentech). We'll look up your subscription and get it resolved. If needed, we'll contact you through our support ticket system.
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