Managing your BEE Pro subscription

Comments

10 comments

  • Ariane Ferreira
    Ariane Ferreira

    Hi! My company does not allow monthly fees. Is there a way you can send me an annual amount invoice?

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  • Sergio M.
    Sergio M.

    Hi Ariane, unfortunately we only offer a monthly subscription to BEE Pro at the moment, but we're indeed looking at offering a yearly plan in the future. I'll keep you (and the community) posted once this becomes available.

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  • Lisa Egberts
    Lisa Egberts

    Hi, yesterday I wanted to upgrade my account and I filled in all required fields. Unfortunately, nothing happened and I never got a confirmation or anything.

    Before I do everything again, could you maybe check if everything went well?

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  • Massimo Arrigoni
    Massimo Arrigoni

    Hi Lisa, we're not sure what might have happened. Thanks for updating your account. We reviewed your subscription and reactivated it for you. You can now log in at https://pro.beefree.io/login/

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  • Israel Lot
    Israel Lot

    I'm having trouble updating my payment details due to a bug on the zip code since it's not a us zip code.

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  • Massimo Arrigoni
    Massimo Arrigoni

    Hi Israel, we're sorry for the inconvenience. In some cases there are indeed issues with our payment gateways (Chase Paymentech). We'll look up your subscription and get it resolved. If needed, we'll contact you through our support ticket system.

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  • Cosimo Bernalda
    Cosimo Bernalda

    Hi, can I renew my account by paying with a different method than the credit card? For example Paypal or Bank Transfer?

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  • Melania
    Melania

    Hi Cosimo, thanks for your comment. We do not accept these payment options for the time being. 

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  • Lung Wai LAU
    Lung Wai LAU

    Hi,

    I would like to subscribe to Bee Pro monthly and I would probably subscribe two months only in a year since I don't use Bee Pro frequently.  Therefore, I have the following questions:

    (1) If I have set a custom domain for my emails/page, but then I downgrade my account to a free plan, then what would happen to the custom domain I set before? Would it be the same or change to a default domain set by Bee Pro.

     

    (2) A free account allows a maximum of 10 designs of email/pages so if I upgrade to a Team plan and create more than 10 designs, but after that I downgrade to a free plan, then what would happen to those exceeding designs? Would it be deleted or kept in my account and reactivate after I update to a Team plan again?

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  • Melania
    Melania

    Hi Lung. Thanks for your questions and for choosing our editor! Please note that you can set a custom domain if you are on an Enterprise plan. Instead, you can set a subdomain if you choose to upgrade to a Team plan (see the full article here). That said, if you decide to downgrade from Enterprise to the Free plan, a modal will appear asking you to confirm to cancel your custom domain. If you downgrade from a Team to a Free plan, you will be asked to cancel the customized subdomain. So in both cases, it will change to the default domain.

    About the limits of 10 designs, when you downgrade from Team to Free, we will show you the latest designs you worked on. The rest of them will be 'frozen' but they can be available again if you decide to upgrade again.

    I hope this information was helpful. Let us know if you need further explanations!

     

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