Managing your Beefree subscription
BEE Pro becomes Beefree
We're still the same design suite you know and love, just with a new name. Our team is working hard to update our documentation, but you might still see some information or screenshots that are out of date.
This article applies to all plans. However, some features may be limited or unavailable on the Free plan.
Overview
If you need to update the name of your organization, change your plan, or update billing information for your Beefree subscription, follow the steps below.
Updating your billing information
This feature is limited in the Free plan. See below for further details.
- Login at https://pro.beefree.io/login/
- In the top-right corner, open the account menu by clicking on the down arrow next to your name
- Click Subscription
-
- Note that if you have a Free account, only "Your company name" will be available. Click Manage organization next to it to change it.
-
- If you are on a paid plan, you will see options to Update billing information or Update credit card.
- To update your billing email, address, VAT, or phone number, click Update billing information.
- To update the credit card on file with us, click Update credit card.
- If you are on a paid plan, you will see options to Update billing information or Update credit card.
Changing your plan
- Log in at https://beefree.io/app/login
- In the top-right corner, open the account menu by clicking on the down arrow next to your name
- Click on Subscription
- Click on the Change plan button available in the upper right-hand corner of the page.
- You'll be redirected to a pricing overview page displaying your current plan and those you can switch to.
- Select the See details button under your preferred plan in order to see the pricing and feature changes the other plans would bring you.
- To complete the change, use the Confirm button.
Note that if you are downgrading from Team to Free, you must click a checkbox acknowledging that you will only keep the most recently edited emails and pages (10), templates (3), and saved rows (2).
Upgrades
If you upgrade your account to a higher plan, then this change takes effect immediately. If you're switching from one paid plan to another, the cost of your upgrade may be prorated. The proration is based on how much time has already elapsed during your billing period. You always have the opportunity to review future charges before proceeding.
If you are switching from monthly to annual billing, this occurs like an upgrade. The change will take effect immediately.
Downgrades
If you are downgrading to a different plan, this will not occur until the end of your current billing period. This is because your subscription fee is paid in advance, at the beginning of the billing period.
The downgrade takes place when your subscription automatically renews. This may occur at the end of your monthly or annual billing period. You'll see a "Pending downgrade" notice on your Subscription page to confirm this.
If you are switching from annual to monthly billing, this occurs like a downgrade. Your subscription will change to monthly billing when the billing period resets.
Canceling your Beefree subscription
Account cancellation is permanent. By canceling your account, you will not be able to reactivate your subscription. The cancellation will also delete all the assets associated with your account. If you're looking to cancel temporarily, we recommend downgrading to Free.
If you instead wish to cancel your Beefree subscription, follow these steps:
- Log into your account at https://beefree.io/app/login.
- In the top right corner, click on the profile icon and select Subscription.
- You will find a link to cancel the subscription in the plan details (right panel), as shown in the screenshot below.
If you are on a Team, Agency or Enterprise plan, you will have two options available: choose the Free plan or cancel (please make sure to read What happens when you cancel a Beefree subscription.)
If you are on a Free plan, you can cancel your account permanently. The assets and the designs won't be available as for the other plans.
If you have any questions, feel free to contact us.
Comments
13 comments
Hi! My company does not allow monthly fees. Is there a way you can send me an annual amount invoice?
Hi Ariane, unfortunately we only offer a monthly subscription to BEE Pro at the moment, but we're indeed looking at offering a yearly plan in the future. I'll keep you (and the community) posted once this becomes available.
Hi, yesterday I wanted to upgrade my account and I filled in all required fields. Unfortunately, nothing happened and I never got a confirmation or anything.
Before I do everything again, could you maybe check if everything went well?
Hi Lisa, we're not sure what might have happened. Thanks for updating your account. We reviewed your subscription and reactivated it for you. You can now log in at https://pro.beefree.io/login/
I'm having trouble updating my payment details due to a bug on the zip code since it's not a us zip code.
Hi Israel, we're sorry for the inconvenience. In some cases there are indeed issues with our payment gateways (Chase Paymentech). We'll look up your subscription and get it resolved. If needed, we'll contact you through our support ticket system.
Hi, can I renew my account by paying with a different method than the credit card? For example Paypal or Bank Transfer?
Hi Cosimo, thanks for your comment. We do not accept these payment options for the time being.
Hi,
I would like to subscribe to Bee Pro monthly and I would probably subscribe two months only in a year since I don't use Bee Pro frequently. Therefore, I have the following questions:
(1) If I have set a custom domain for my emails/page, but then I downgrade my account to a free plan, then what would happen to the custom domain I set before? Would it be the same or change to a default domain set by Bee Pro.
(2) A free account allows a maximum of 10 designs of email/pages so if I upgrade to a Team plan and create more than 10 designs, but after that I downgrade to a free plan, then what would happen to those exceeding designs? Would it be deleted or kept in my account and reactivate after I update to a Team plan again?
Hi Lung. Thanks for your questions and for choosing our editor! Please note that you can set a custom domain if you are on an Enterprise plan. Instead, you can set a subdomain if you choose to upgrade to a Team plan (see the full article here). That said, if you decide to downgrade from Enterprise to the Free plan, a modal will appear asking you to confirm to cancel your custom domain. If you downgrade from a Team to a Free plan, you will be asked to cancel the customized subdomain. So in both cases, it will change to the default domain.
About the limits of 10 designs, when you downgrade from Team to Free, we will show you the latest designs you worked on. The rest of them will be 'frozen' but they can be available again if you decide to upgrade again.
I hope this information was helpful. Let us know if you need further explanations!
Hello,
I have more users added to my subscription than active users on my team. How can I downgrade my paid account to remove the additional users and the charge associated with having them on my account?
Thank you,
Kate
Is there a way to add more viewers?
Hi Kate and Kristy!
Thanks for being apart of the Beefree community; we're happy to have you here!
To first answer your question Kate, this section of our 'Multi-user support and management in Beefree' article in our Help Center gives great information on accomplishing this!
To answer your question, Kristy, regrettably, we only have a limit of four viewers in our Team subscription and don't currently have the option to purchase more viewers at this time. However, this option does apply to our Enterprise plan in order to best fit your organization's needs! You can find more information on the difference between the two plans in the following Help Center article: Beefree - Team and Enterprise Plans
For future reference, you can also review the following Help Center article for more information on Viewers right here.
I hope this information helps you both! Feel free to respond if you have any follow-up questions; we'll be happy to assist further!
Please sign in to leave a comment.